For all you tradesman out there, Wickes has produced a nice little free guide for you to pass onto customers when you are working for them.
Some pretty good stuff in there...
http://www.wickes.co.uk/pcat/buildingworks
The easy to read guide offers simple and sensible hints and tips to help the customer cope with the 13 most common home improvements. Basically, everything from decorating, rewiring, tiling to extensions is covered.
If you have any feedback, or any suggestions for more tips to include in a future version then please email me